Orders & Shipping

Orders

• Vault Sale Order Information
• Can I change the address on my order?
• Can I cancel my order?
• How do I look up my order history?
• Can I change the color, shape, size, or another variant of a product I've ordered?

Shipping

• When can I expect an In-stock item to ship?
• What's my order status?
• Do you offer free shipping?
• Backorders & Cancellations
• Do you ship to PO Boxes & APO/FPO Addresses?
• Shipping & Handling Charges

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Returns

• What is your return policy?
• What if I receive a damaged or defective item?
• How do I start a return for a gift I've received?
• Can I exchange my order?
• What if I've received the wrong product?
• What if I used a freight forwarder and have an order issue?

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